Call us now: 01933 278857

Terms & Conditions

We may change our terms and conditions at anytime, this will only apply to subsequent orders made.

Telephone Ordering and Customer Service

We can be contacted on 01933 278857, the office is open Monday – Friday 9am until 4.30pm. There is an answer phone for all other times so please leave a message and we will get back to you. Telephone orders can be accepted but we can only send to the registered card holders address.

Ordering

When you placed an order on our site we will send a email to confirm that the order has been placed, this does not form any contact of sale. Once the order has been processed and packed we will email you again to inform you that your order has been dispatched, at this point the contract of sale will come into effect.

Delivery

UK Delivery Options
Standard 3 to 5 working days £2.95 (FREE on orders over £10)
Express 1-2 working days (with tracking) £3.95
Next Working Day* Tracked, signature required £4.95
Saturday** Tracked, signature required £9.95
Sunday** Tracked, signature required £9.95

 

EU Delivery Options
Austria Standard 5 to 7 working days £2.95
Expedited 3 to 4 working days £18.95
Belgium Expedited 3 to 4 working days £18.95
Denmark Expedited 3 to 4 working days £18.95
France Standard 5 to 7 working days £2.95
Expedited 3 to 4 working days £18.95
Germany Standard 5 to 7 working days £2.95
Expedited 3 to 4 working days £18.95
Ireland (Republic of) Standard 5 to 7 working days £2.95
Expedited 3 to 4 working days £18.95
Italy Expedited 3 to 4 working days £18.95
Luxemburg Expedited 3 to 4 working days £18.95
Netherlands Expedited 3 to 4 working days £18.95
Portugal Expedited 3 to 4 working days £21.95
Spain Expedited 3 to 4 working days £21.95
Sweden Expedited 3 to 4 working days £24.95

 

Unfortunately, if your country is not listed above, we are unable to delivery to your country.

Working days are defined as Monday to Friday and exclude UK Bank Holidays. Orders due for delivery on a Bank Holiday will arrive the following working day.

* Next Working Day – Order by 2pm GMT (Mon-Fri) to guarantee your delivery the next working day. Provide an email address or mobile number when you purchase and tracking details will be sent to you including an hour’s window of delivery, in the morning of delivery (signature required).

** Saturday/Sunday – All the same benefits as our “Next Working Day” delivery option but delivered on a Saturday or Sunday as selected at the checkout. Order by 2pm GMT on Friday to qualify.

Returns, Damages & Faulty Goods

The Christmas Boutique offers a no questions asked 30 day return policy on all goods, except special orders or bespoke items. Simply contact us within 30 days to let us know you are returning the item/items and we will give you a return address. Once we receive the item a refund will be given, this excludes postage costs back to us If you receive an item and it has been damaged, where possible please sign as damaged and then notify us within 48 hours. If we do not hear from you within this time we cannot take responsibility for this. We may ask you to provide proof that the item is damaged and on some occasions ask that the item is returned to us. Please contact us if you receive a faulty item and we will be happy to help you through the process of returning or exchange or refund.

Privacy Policy

The Christmas Boutique is compliant with the Data Protection Act and will not pass your information on to anyone else. We do not send emails or newsletters unless you have given us permission; we know how annoying that can be!

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

Functional Cookies

This Website Will:

  • Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook & Twitter
  • Allow you to share pages via ‘Add This’

Copyright

All content included on this site, such as logos, graphics, text, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Christmas Boutique or its suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of The Christmas Boutique and protected by U.K. and international copyright laws. The Christmas Boutique is a trading name of Urban33 Limited, Limited company in England and Wales. Company Number 6570262. For more information on Urban33 Limited please visit our website www.urban33.co.uk If you have any questions about our Terms and Conditions please do not hesitate to contact us at sales@thechristmasboutique.co.uk or call 01933 278857.